About Us
Premier Lifeline is a confidential telephone helpline offering a listening ear, emotional and spiritual support from a Christian perspective, prayer and signposting.
Premier Lifeline is open 9am to 5pm Monday to Friday (excluding public holidays). Our telephone number is 0300 111 0101 (standard landline rate - included in call packages where landline calls are included). If you would like someone to talk to, if you want someone to pray for you, give us a call.
Premier Lifeline supports thousands of people every month and in February 2025 we took our 1.75 millionth call.
Premier Lifeline is committed to offering a first class service and in the past has achieved the quality standard awarded by the Telephone Helplines Association and the Mental Health Helplines Partnership.
You are Loved
You are Loved
Surely goodness and mercy shall follow me all the days of my life; and I will dwell in the house of the Lord forever.
Psalm 23:6
Our first 30 years
On June 10th 2025 Premier Lifeline celebrated the thirtieth anniversary of taking its first call. Over that time the volunteers, called Lifeliners, have answered more than 1.75 million calls from people needing to talk, share and be prayed with.
Each Lifeliner has undergone a thorough 50 hour training process to prepare them to take calls, and on average they give around 150 hours each per year to support callers.
When the proposal for a Christian Radio Station for London was originally put forward, it was recognised that there would be a need for a means by which people could respond to what they heard in the broadcasts in the same way existing media organisations such as the BBC or ITV offered helplines. In addition, when issues of life and faith were being discussed on the radio, there would be a need to offer somewhere to explore this further.
Launched in 1995
Premier Lifeline was established to offer this response mechanism by providing a listening ear, someone to talk to and emotional support (similar to the Samaritans), all with the addition of spiritual support from a Christian perspective along with the offer of prayer, and, when appropriate, signposting to specialist organisations.
As the presenters and production staff prepared to launch Premier Christian Radio, volunteers were being trained to answer calls from the public to Premier Lifeline, Premier’s very own Confidential Christian Helpline.
At 3pm on June 10th 1995, both Premier Christian Radio and Premier Lifeline went live. In that first week Premier Lifeline took 314 calls.
A much needed helpline
Call numbers steadily increased and the first milestone of 100,000 calls was reached on January 5th 1999, soon after the arrival of Jonathan Clark as Director for Premier Lifeline. On June 10th 2013, Premier Lifeline took its one millionth call, and on Friday February 21st 2020 Lifeline answered its 1.5 millionth call. Premier Lifeline received a significant increase in the number of calls during the Covid-19 crisis, answering 67,882 calls during the ten months to December 31st 2020. Premier Lifeline answered its 1.75 millionth call in February 2025.
Below is a selection of articles regarding the history of Premier Lifeline from across the last 30 years. Please note that some of the information contained relates to activities at the time of writing which will not be applicable today.
Celebrating 20 Years of Premier Lifeline
Lifeline History - The Power of Telephone Helplines
Premier Lifeline - Lifeline to a Lonely World
Affiliations
Premier Lifeline has been affiliated to several professional bodies over the years. Currently these include: Christian Healing UK (CHUK), Churches for All (CfA), and Lifeline is part of the community of the Helplines Partnership (THP).
Premier Lifeline is a member of Christian Healing UK - an affiliation of Christian healing organisations and healing advisors across the UK, based on mutual support, respect and friendship.
http://christianhealinguk.org/
Premier Lifeline is in association with Churches for All. Churches for All is a network of UK Christian disability-engaged organisations.
https://churchesforall.org.uk/
Premier Lifeline is a member of the community of the Helplines Partnership – the national professional body for helplines in the United Kingdom
(previously the Telephone Helplines Association and Mental Health Helplines Partnership).